This month, Erwin thought it’d be fun to have a guest author pen some tips based on her own past experiences. That’s why we’re happy to introduce the blogger you already know, Jordan as she tells us (and you) some of the things that she’d change if she were ever to run an airline (but she won’t because honestly, she has no idea how you guys do it, seriously, hats off to you).
By now the news is pretty saturated with the fact that summer storms and staffing shortages are making life hard for airlines and their passengers. I remember in my days as a flight attendant, nothing stoked the ole panic response quite like a lengthy delay.
Dread would course through me at the thought of walking down the aisle as we stayed parked firmly at the gate, essentially in limbo for hours.
And I was informed (at least more than the average passenger) and I had some behind the scenes tools to get a jump on updates (when there were any).
I was also getting paid to be there, and did not, in fact, pay to sit on a plane for 4 hours.
Look we all know weather happens and it’s beyond your control. But perhaps, while reminding passengers to pack their patience, it might be a good idea to go over your delay procedures. Some people will always complain, even when things go smoothly. But how cool would it be for you (and your bottom line) if you carved out a reputation for being, well, cool, when the inevitable issues creep up and make a delay inevitable?