We’ve talked about the importance of audits before, and this is yet another reminder that they’re vital in monitoring the health of your operation. But they’re only part of the puzzle.
They can tell you if the software and metrics you’re employing are working, but they can’t tell you how that work is being received…this is where we tell you that to get a full grasp on the health of your airline, you also need to monitor pain points. And then, you know, fix them.
Here are a few ways to do this: