This is where we, the technological powers that be, warn that while you must be eager to implement changes that will lead to growth and prosperity, you must also be discerning with the newfound power you wield. It can be easy, in the wake of monumentous change, to miss the innovative forest for the traditional trees.
It stands to reason that the, well, reason you have customers in the first place, is because they generally like the service you provide. This is not to say there’s never room for improvement, but making sweeping changes just to make them? We don’t love it, and neither will they.
What they would love is the chance to be involved in the process. They’re likely just as excited as you are to see new offerings, and to witness the evolution of a company they love offer an even better version of what they’ve come to expect.