9 Ways ELP is Helping Their Customers During COVID
Want to know how ELP is helping their customers during COVID?
It is no secret that the aviation industry has taken a huge hit recently. So, with such a drastic drop in travel it will be a slow progression until we get back to the new “normal”. Above all, ELP has been there for their customers since day 1 and will continue to offer support as we head toward recovery.
So, here are some ways ELP is helping their customers during COVID:
- Deferred payments for 90 days
- Offered discounts on current & future contracts with longer payment terms
- Financed installation costs to spread larger fees over a three-year period with no interest fees
- Customers were offered ELP’s IROPS recovery tools for free for 60 days during the roughest cancellation period. The ones that accepted took great advantage of their capabilities.
- Installed and implemented the ELP CrewPortal communication platform in 4 weeks (usually takes 6 months) to help with the enormous number of notifications
- Consulted with training departments to help bypass the training requirements in the core systems (FAA extended training due dates beyond the standard regulations)
- For more FAA updates read more here.
- Created reporting tools for crew payroll to provide data required to receive COVID tax relief
- All ELP CrewPay customers now have a special logic added to their pay reports to capture COVID leave of absences codes at no cost
- Created custom logic to help airlines choose which flights to cancel
These are just a few of the ways ELP Aviation is helping our customers during this difficult time. We are customer obsessed! We want to let our customers know that we will be there for them when times get tough. We will continue to offer our support as we move into recovery.
Don’t see what your business needs on this list? Contact us to learn more about how we can can support you through this tough time and the tough times yet to come.
Read our article about the road to recovery.